Frequently asked questions

How long does it take to get my order?

How do you ship my order?

What is the shelf life of your products?

Is your product code dated?

Do you back order items?

Do I have to pay for racks?

Are your products kosher?
 

How long does it take to get my order?
We need 2-3 working days to process and pick your order, plus transportation time of 2-5 working days, depending on your proximity to Buffalo, NY.

How do you ship my order?
Most orders of 50 cases or less are shipped UPS Ground. Orders larger than 50 cases are shipped via a LTL carrier.

What is the shelf life of your products?
All packaged products have a shelf life of 9 months and Bulk product has a 6-month shelf life. We try to manufacture what we hope to sell in a 1-month period, so you will receive product that has most of the 9 months.

Is your product code dated?
Yes, we use a very simple open code date on the back of each package. EXP 1203 means that the product has maximum freshness through December of 2003.

Do you back order items?
We very rarely have out of stock items, but if we do, we only back order if requested.

Do I have to pay for racks?
We supply racks on a cost-share basis, with Mister Snacks absorbing the majority of the cost. There is minimal charge for racks to help defray some of the shipping charges.

Are your products kosher?
Almost all our products are Certified Kosher by Organized Kashrus Laboratories in Brooklyn, NY.